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RETURN POLICY

We will commence its proper procedure after consulting with corresponding representative.


- Unauthorized Return: BTS-GOODS will NOT be responsible for unauthorized return conducted solely on buyer's behalf. 

Buyer must contact bts-goods Customer Service before shipment of the product.

- BTS-GOODS will inform buyer with its returning address within the procedure.


Return Policy of Defected Product

BTS-GOODS will fully reimburse (including shipping and/or tax) of mis-shipped, defected product's amount and provide a return label via an e-mail.


- Must submit following: Invoice, name and quantanty of the product, description of defection, and original package (User's manual, accessory, and/or gift, etc)

- BTS-GOODS will pay shipping in case of an exchange. 


 Return Policy of Non-Defected Product

In case of returning non-defected product, restocking and shipping/handling fee will be deducted from total amount.


BTS-GOODS recommends UPS, USPS, or FedEX for the shipment and insurance is preferred to reduce chance of missing and/or damage.


- Must submit following: Invoice, name and quantanty of the product, description of defection, and original package (User's manual, accessory, and/or gift, etc)


Order Cancellation

Customer must contact bts-goods before the actual shipment of the product for cancelling an order without extra charge.


Even if the product is not yet received, customer is responsible for its shipping fee (addition to ship-back fee) if the shipment is in stage of delivery.


- If the free-shipping product already left its facility and customer wishes to cancel one's order, the refund amount will exclude product's ship-back amount.

- If partial exchange and return is proceeded, bts-goods determines its related shipping cost complying BTS-GOODS's return policy.

- Customer may pay its restocking fee for partially delivered items under our cooperative companies' return policy.

Restocking Fee 

30% of restocking fee apply within, limited to, in categories of literature and china, and all the rest of the category applies 10% of restocking fee under general circumstances.


Refund Procedure

Refund can be proceeded only if returnable cause is found within 3 days of shipment's arrival. Please have returning item insured and provide its corresponding tracking number to BTS-GOODS.

If returned product differs from described, damaged, and/or shows sign of usage, proper procedure of exchange/refund of the product would be altered.

Refunded amount will be deposited to credit card used on transaction, it would take two to three business days for the complete transaction. In case of check/money-order, bts-goods mail out a check to the customer.

Received points will be deducted once transaction has been cancelled/refunded.